What is the best way to contact Pamilli if I have
questions about my order or product enquiries?

We recommend that you email us in the first instance
(pam@pamilli.com.au) and we will endeavour to respond
within 48 hours. Should your enquiry be urgent we
recommend you phone us on the mobile as we are always
out and about tending to wholesale and online orders -
0413 804 082.

Are my credit card details secure?

Absolutely we rely on the people who do it best (paypal)
to process our credit card payments through a secure
encrypted payment gateway.
We do not store your credit card details and do everything
within our power to work within a safe online transacting
environment.

What payment options are available?

The benefit of using Paypal to process our payments is
that you can use a credit card OR pay through your Paypal
account.
Credit cards accepted are Visa and Mastercard.
Should you wish to pay by direct debit or money order,
please contact us on 0413 804 082 to arrange.

What about GST?

GST is already included in all product and postage prices.

What currency are the prices on the
Pamilli site?

Everything is in Australian dollars (AUD)
We recommend visiting www.xe.com should you wish to
view conversion to your preferred currency.

What is the process for returns or exchanges?

We are happy to exchange provided you elect to do
so within 7 days of receipt of your order. Please
contact pam@pamilli.com.au to discuss your exchange
before posting products back. Any products returned
for exchange must be unused and undamaged.
Customer is responsible for cost involved to return
the goods and may also be required to pay additional
shipping for alternate products to be delivered.
Pamilli do not offer refunds nor exchanged on
SALE products. We will refund you the full amount
of your purchase (minus postage) should you be
dissatisfied with your Pamilli purchase.
All refund requests must be submitted within 7 days
of receipt of product. Refunds will only be issued
when goods are returned in full, undamaged and unused.
Costs associated with returning the goods to Pamilli
are the customers responsibility.

What is Pamilli's customer service policy?

Pamilli is committed to providing the highest standard of
customer service and providing you with exceptional quality
products. We endeavour to make sure that all products listed
on our website are currently in stock and pricing is true
and correct. In the event that an ordered item is not
available or we are unable to fill your order for any reason,
we will notify you within 2 business days to arrange an
agreeable alternative, a backorder or a full refund.

What do I do if products are damaged on arrival?

We recommend you email us straight away on pam@pamilli.com.au
with details of your order and damages and we will certainly
work with you to try and resolve the situation. Proof of
damages will be required.